Customer care
Shipping & Returns
Your piece is made with care, and we want you to feel good about bringing it home. Here is what to know before you order and what to do if something is not right.
Before you order
Every pour has its own story.
Each Kats Resin Grove piece is handmade resin art. Natural variation in color movement, pattern, and small details is part of the process, and some pieces may be one of a kind.
Please take a close look at the product photos and description before purchasing. If you would like help deciding whether a piece is right for your space or gift, reach out before placing your order.
Shipping care
Packed thoughtfully for the journey.
Your shipping address is collected securely during checkout. Each order is carefully packaged with attention to helping your handmade piece arrive safely.
Need to check first?
Questions before purchase are always welcome.
Contact the shop before purchasing if you need clarity about a piece or have a concern about placing an order.
If an item arrives damaged
Let us take a careful look.
Please contact the shop promptly with your order details and photos of the item and its packaging so the issue can be reviewed.
We're here to help
Have a question about your order?
Send a note and the shop will be glad to help with your question or concern.